Terms & Conditions

This website and the Goldenacre Mini Market online store are operated by EDINBURGH GENERAL STORE AT GOLDENACRE LTD(“we”, “us”), the seller of the goods offered here. The store runs on the ShopPro platform, provided by KEET Technology Solutions Ltd; ShopPro provides the technology only and is not the seller of the goods.

By placing an order you agree to these terms. You must be 18 or over to order age-restricted products (see below).

We sell alcohol, tobacco and other age-restricted products. It is an offence to buy or attempt to buy these if you are under 18, or to buy them on behalf of someone under 18.

We operate a Challenge 25 policy. Our delivery driver may ask for valid photo ID (passport, UK driving licence, or PASS-marked card) on delivery and will refuse to hand over age-restricted items if ID is not produced, the recipient appears intoxicated, or we believe the goods are for a person under 18. No refund of the delivery charge is due where an order is refused for these reasons.

Prices are shown in pounds sterling and include VAT where applicable. The delivery fee (£2.50 — Free over £20) and the service charge (99p) are shown before you confirm your order, never added afterwards.

Card payments are processed securely by Viva (Viva.com), our regulated payment service provider. We do not receive or store your full card details. Payment is taken when you place your order.

We deliver to the postcodes listed at checkout. Delivery times shown (around 30–45 min) are estimates and depend on demand, weather and traffic. Please make sure someone aged 18 or over is available to receive an order that contains age-restricted items.

If you create an account, keep your login details confidential and give us accurate information. You are responsible for orders placed through your account. We may suspend or close an account that is misused or that breaches these terms.

You may use this website only for lawful purposes. You must not misuse it by introducing malicious code, attempting to gain unauthorised access, or copying its content for commercial use without our permission.

The content of this website — other than product information and images supplied by manufacturers or brand owners — belongs to us or our licensors and is protected by law. You may view it for your personal, non-commercial use only.

The website is provided “as is”. We may change, suspend or withdraw any part of the store, our product range or these terms at any time. Where we change these terms, the version that applies to your order is the one published when you placed it.

Please check your order on delivery. How to report a problem and your refund rights are set out in our Returns & Refunds policy.

We do not exclude or limit our liability where it would be unlawful to do so — this includes liability for death or personal injury caused by our negligence, for fraud, and your statutory rights as a consumer. Subject to that, we are not liable for business losses or for losses that were not reasonably foreseeable.

These terms are governed by the law of Scotland, and any disputes are subject to the courts of Scotland. Nothing here affects your rights under mandatory consumer-protection law.