Returns & Refunds

Please check your order while our driver is still with you. If anything is missing, incorrect or damaged, tell the driver at the door and hand the item back. We’ll refund it at the price you paid or, where possible, redeliver it — whichever you prefer.

Because we deliver groceries — including fresh, chilled and frozen food — we cannot generally accept the return of correctly-supplied perishable items once the driver has left, for food-safety reasons. This does not affect your legal rights below.

Whatever this policy says, you keep your rights under the Consumer Rights Act 2015. If an item is faulty, damaged, past its date, or not as described, you are entitled to a refund or replacement — even if you only notice after the driver has gone. Please contact us as soon as you can, with your order number and a photo if relevant, and we’ll put it right.

Note that perishable goods, and items that have been unsealed where this matters for hygiene, are exempt from the normal 14-day cancellation right under the Consumer Contracts Regulations 2013. Your rights for faulty or incorrect goods are unaffected.

Approved refunds are made to your original payment method through our payment provider, Viva, normally within a few working days.

To report a problem with an order or ask about a refund, contact us: