Privacy Policy

EDINBURGH GENERAL STORE AT GOLDENACRE LTD (registered in Scotland, company no. SC753893) is the data controller for the personal data you provide when you use the Goldenacre Mini Market store. Our store runs on the ShopPro platform (KEET Technology Solutions Ltd), which processes data on our behalf as our service provider.

We collect:

• your name, delivery address, email and phone number;
• your order history and the contents of your basket;
• information needed to confirm you are old enough to buy age-restricted goods;
• technical data — device, IP address and how you use the site — collected automatically through cookies and similar technologies.

We do not collect or store your full card details. Card data is handled directly by our payment provider, Viva (see below).

We use your data to:

• take, fulfil and deliver your orders, and handle refunds (our contract with you);
• meet our legal duties, including age-verification and tax record-keeping (legal obligation);
• protect against fraud and keep the store secure (legitimate interests);
• send you marketing only where you have asked us to — you can opt out at any time (consent).

We share your data only as needed to run the store:

• ShopPro (KEET Technology Solutions Ltd), which operates the platform on our behalf as a data processor;
• Viva (Viva.com), our regulated payment service provider, to process card payments and refunds;
• our delivery staff, to bring you your order;
• authorities or advisers where we are legally required to do so.

We never sell your personal data.

The site uses TLS/SSL encryption. Card payments are processed through Viva’s PCI-DSS-compliant systems. We keep your data only as long as we need it to provide the service and to meet our legal and tax obligations, after which it is securely deleted.

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased;
• restrict or object to how we use it;
• ask us to transfer it (data portability);
• withdraw consent to marketing at any time.

To exercise any of these, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

We use cookies that are strictly necessary for the store to work (such as your basket and sign-in), and — with your consent — cookies that help us understand how the site is used. You can manage cookies through your browser settings.

For any privacy question or to exercise your rights, contact us: